Towards a framework to assess quality of innovation support services in AKIS: match and mismatch between farmers and providers' perceptions in Madagascar

Audouin Sarah, Ranaivomanana Salomé Valisoa, Randrianarison Narilala, Andriamanantsoa Mandranto Nantenaina, Ndah Hycenth Tim, Andriamaniraka Harilala, Mathe Syndhia. 2023. Towards a framework to assess quality of innovation support services in AKIS: match and mismatch between farmers and providers' perceptions in Madagascar. In : 26th European Seminar on Extension and Education: Sustainability transitions of agriculture and the transformation of education and advisory services: convergence or divergence? Book of abstracts. Labarthe Pierre (ed.). INRAE. Toulouse : INRAE, Résumé, 416-422. ISBN 978-2-9589569-0-5 European Seminar on Extension and Education (ESEE 2023), Toulouse, France, 10 Juillet 2023/13 Juillet 2023.

https://esee2023.colloque.inrae.fr/

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Résumé : It is now widely recognized that innovators in rural areas (farmers, rural entrepreneurs, farmers' organisations) need diversified, efficient, phased and timely support services to help them during their innovation journey. We build on the recent concept of innovation support services (ISS) to cover the diversified nature of ISS. However, the quality of ISS has been poorly explored, apart from usual evaluation criteria commonly used for R&D project evaluation. To make sure ISS meet innovators and practitioners' expectations, we state that the diversity and matching of quality criteria formulated by these 2 types of actors should be better acknowledged and aligned. We used 6 innovation case studies in Madagascar to screen the ISS provided and quality criteria expressed by farmers and ISS providers. Our results show that farmers have a multifaceted perception about the quality of ISS. We highlight areas of mismatching about the quality of services, which most of the time reveals spaces of negotiation between them. Finally, we propose a new framework to assess the quality of ISS provision. Such comprehensive assessment advocates for more professionalized services provision toward innovation and to better connect ISS providers in order to address possible gaps in ISS provision at AKIS level.

Mots-clés libres : Innovation support services, Quality, Madagascar, AKIS

Agences de financement hors UE : Institut National de Recherche pour l'Agriculture, l'Alimentation et l'Environnement

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